Recommended Product Training for Medbridge HEP & RTM (Classic)

Medbridge offers comprehensive Medbridge Care learning resources to help your team adopt, optimize, and expand digital care. Whether you’re starting with core tools or scaling advanced workflows, these programs ensure your clinicians, administrators, and care teams have the skills and confidence to succeed.

Whether your team uses HEP, Pathways, RTM, or access‑code programs, follow the paths below to learn exactly what you need. Admins can also use this guide to assign training and learning materials to staff.

Recommended Training for HEP Users

For individuals and or organizations just getting started with Medbridge Care, build a foundation for how to build and share HEPs, save documentation back to the EMR, upload custom content, and understand the patient experience.

• Product Education:
  • Getting Started with the Medbridge HEP for HEP Lite Users (select if HEP is based on access codes)
  • Getting Started with the Medbridge Home Exercise Program (select if HEP is based on patient names)

For organizations that want to go deeper, we recommend completing:

• Course: Foundational Practices for Integrating Hybrid Care
• Course: Foundational Practices for Integrating Hybrid Care
• Course: Effective Digital Care Coordination (for an individual managing care coordination)

Recommended Training for RTM users:

Establish RTM workflows: 

For organizations implementing Remote Therapeutic Monitoring (RTM), start with the following training:

• Product Education:
  • Course: Getting Started With RTM for In-Person Clinicians (education for all staff)
  • Course: Getting Started With Remote Therapeutic Monitoring (education for those providing remote treatment and care coordination)
• Operational Education:
  • Course: Foundational Practices for Integrating Hybrid Care
  • Course: Foundational Practices for Integrating Hybrid Care
  • Course: Effective Digital Care Coordination (for an individual managing care coordination)
• Billing Education (optional)
  • Course: Remote Therapeutic Monitoring for Outpatient Physical and Occupational Therapy by Rick Gawenda
• Resources:
  • RTM Resources (Job Aides + Patient Flyers)
  • HEP Job Aides
  • Medbridge GO Patient Flyers