How do I enable RTM in an HEP patient record?

Enable RTM for an HEP episode

1. Open the patient record in Medbridge Care.
    

   
    

2. Select the relevant HEP episode.
    

   

   
    

3. On the episode Overview, select Edit episode on Episode details.
    

    

4. Select Enable RTM for this episode.
    

   

   
    

Notes

• RTM is per episode and can be enabled on one episode at a time per patient.
• Once enabled, RTM cannot be turned off for that episode.
• If you don’t see RTM settings, contact your administrator. RTM may be disabled for your organization or role.
   

Troubleshooting

• I don’t see the RTM option in Episode details. RTM may be turned off at the organization level or not enabled for your role. Contact your administrator.
• I enabled RTM on the wrong episode. RTM cannot be turned off once enabled for an episode. You can, however, cancel the episode and create a new one with RTM not enabled. We recommend that you document the correction as needed and contact your administrator for guidance.

New Patient

1. From your Medbridge Dashboard, hover over Patient Engagement in the upper right corner and select Home Exercise Programs.
2. Select Create Patient.
3. Enter the patient’s name, birthdate, phone number, and email. Be sure to check the boxes at the bottom of this page to enable messaging and pain and difficulty reporting. When you’re done, click Add new patient and you’ll be taken to the patient profile. For more information on Creating a Patient, check out this video.
4. Click Build Program to be taken to the HEP Builder. Search for and add exercises to the program. When you’re done, click Save in the lower right-hand corner. Learn more about Building a Program by watching this video.
5. You’ll be presented with a window where you can select a treatment category, the discipline of the program, and an episode name. Make sure to check the Enable RTM for this episode box. By default, patient messaging and pain and difficulty reporting will be enabled for this episode.
6. Click Save Program.
7. You’ll be automatically prompted to log your Onboarding RTM Activity. Note how long the process took in the duration field and optionally add notes. This information will help you when you bill the 98975 code.
8. When you’re done, be sure to share your program with your patient via email or text.

Did you know? Medbridge found that when programs are shared electronically, patients log in 9 times more frequently than when they receive a printout.

Existing Patient

1. From your Medbridge Dashboard, hover over Patient Engagement in the upper right corner and select Home Exercise Programs.
2. Search for and select the patient you would like to enable for RTM.
3. In the episode details card, select Edit Details. Alternatively, you can start a new episode by selecting Add new episode on the left-hand side of the page.
4. You’ll be presented with a window where you can select a treatment category, the discipline of the program, and an episode name. Make sure to check the Enable RTM for this episode box. By default, patient messaging and pain and difficulty reporting will be enabled for this episode.
5. Click Save.
6. You’ll be automatically prompted to log your Onboarding RTM Activity. Note how long the process took in the duration field and optionally add notes. This information will help you when you bill the 98975 code.

Now that your RTM episode has been created, you can build a home program for the patient. Learn more about Building a Program by watching this video.

Note that RTM can be disabled for a patient up to 14 days after the program has been activated (i.e. logged in). For more information, check out this Help Center article.

Learn more about how to use Medbridge to support RTM by visiting the RTM Help Center.