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April 2026 - RTM Billing Documentation, Care Analytics, and New Connected Digital Health Podcast

Explore product updates, new clinical content, and upcoming features in our April 2026 updates.

New Product Features

CARE

Unified Analytics Featuring the New and Improved Care Analytics

We’ve launched a redesigned Org Analytics experience, now organized into three focused areas: Care Analytics, Education Analytics, and Usage Analytics.

While all three bring improved clarity, the biggest upgrade is Care Analytics, which offers a complete reskin and new insights to help organizations accelerate digital maturity.

With Care Analytics, leaders now have visibility into:

  • Episode types (Access Code, Patient-Linked, Pathways)
  • Digital vs. print sharing behaviors

These insights are available across organization, region, clinic, and clinician levels, making it easier to identify gaps, guide behavior, and drive more consistent digital care delivery. This unlocks the ability to actively manage the shift toward patient-linked, digitally delivered care—not just measure it.

Important updates:

  • Utilization Analytics is deprecated
  • All organizations, across all product versions, now access analytics through the Org Analytics landing page

CARE

Care Team Notes

Care Team Notes provides a centralized space for clinicians to document patient outreach, internal communications, and vital updates. This tool replaces external spreadsheets to ensure everyone involved in a patient's care remains aligned.

Use Care Team Notes to capture information relevant to a patient’s care journey, such as noting a voicemail left for a patient or a brief update on a care plan that another clinician may need to know. These notes are visible to the entire care team but can only be managed (edited or deleted) by the original author.

CARE - RTM

Streamlined RTM Documentation for Billing

The RTM Streamlined Documentation feature enables one-step documentation, creating a clear, audit-ready trail with minimal effort. The goal is to simplify monthly billing for clinicians and reduce ambiguity in the process.

Each summary is generated as a static, code-specific phrase aligned with the RTM code being billed, ensuring consistency and defensibility in documentation. Clinicians can copy the summary to their clipboard, optionally include supporting activity data, and save it directly to the activity report—producing a clean, versioned PDF audit trail.

This release is designed to reduce documentation friction while increasing billing confidence and compliance.

 

CARE - RTM

RTM Device Supply Interval Detail Report

We’ve added a new RTM Device Supply Interval Detail Report (requested by customers) to help identify completed 30-day RTM supply intervals eligible for CPT 98977 or 98985 billing.

Because RTM supply billing follows rolling 30-day intervals rather than calendar months, each closed interval now appears as its own record with interval dates, activity days, interval number, and billable status.

All organization types (Classic and OneCare) can use this report to review completed intervals weekly and submit device supply charges as intervals close.

Organizations on Classic can also use this report to access interval details, activity counts, and dates needed to manage device supply codes and document billing in their EMR, since updated RTM thresholds are not surfaced in the patient record interface.

CARE - PROs

Updated Cadence for PROMIS Assessments in HEP

We’ve reduced the cadence of HEP PROMIS assessments from 28 days to 14 days.

The goal is twofold:

  1. Enable patients to complete assessments earlier and more frequently, providing more timely status updates to their care teams.
  2. Improve capture rates by surfacing the task earlier in the care journey, increasing the likelihood of completion.

This change is intended to strengthen clinical visibility between visits while also improving overall engagement and data completeness.

EDUCATE

Individual Completion Records Downloadable Transcripts

Individual learners now have a new completion record type beyond certificates. Users can generate customizable transcripts of their Medbridge records from the Completion Records section on the dashboard. Please note that this downloadable transcript is currently available for individual learner views only and is not a feature within the Admin interface.

The transcripts format the records currently visible on the page into a concise PDF, grouping completion records in chronological order by year, similar to an academic transcript. Because transcripts are generated from filtered records, users can select which record types and time frames to include.

While transcripts are less detailed than certificates and not intended for CEU reporting, they provide a simple, portable way to share completed learning in Medbridge.

Completion Records for admins and individuals now includes all records across all content types. This update adds Certificate Programs, Certificate Prep Programs, and webinars.

New Clinical Content

EDUCATE—COURSES

OT in the Home Series (for OTs)

Expand your impact in home-based care with this comprehensive new OT course series from Krista Covell-Pierson. Covering critical topics from chronic condition management and mental health to assistive technology and environmental safety, these courses equip clinicians with practical, real-world strategies to support patients and caregivers in the home.

Musculoskeletal Radiology and Imaging (for PTs, OTs, and ATs)

Strengthen your clinical decision-making with this two-part series on musculoskeletal radiology and imaging fundamentals from Robert Boyles. Designed to build confidence in interpreting imaging and integrating findings into patient care, these courses help clinicians more effectively connect imaging results to diagnosis, treatment planning, and improved outcomes across orthopedic populations.

Assessing Autism in a Changing Society (for SLPs)

Stay current with evolving standards in autism assessment with this three-part series from JL Parker. Covering historical context, best practices, and modern approaches to differential diagnosis, these courses equip clinicians with the tools to navigate diagnostic complexity and deliver more accurate, informed evaluations.

OASIS-E2 (for nurses and home health clinicians)

OASIS-E2 is here, and you can stay up to date on the changes with this recorded webinar led by industry expert Cindy Krafft. This session breaks down what’s changing, what it means for your organization, and how to confidently adapt your documentation and workflows.

In addition to the webinar, all Medbridge OASIS education has been updated to reflect the latest E2 requirements, giving your team a comprehensive, up-to-date resource for confident documentation, improved accuracy, and continued compliance.

EDUCATE—WEBINARS

Save your spot for our upcoming live content—webinars and podcasts included. Earn live CEUs, stay sharp on the newest topics in the field, and choose a time that works for you. Plus, we’ve added daytime sessions to better fit your schedule.

April sessions:

Coming up in early May:

Visit the Live Webinars page to sign up!

New Hands-on Webinar Series Launching: The Bridge Sessions

As an Admin, you’re the vital link between the Medbridge platform and the clinicians on the floor. But we know the challenge: how do you translate platform potential into a streamlined workflow that actually scales?

Join us for the kickoff of our brand-new webinar series, The Bridge Sessions. In our first episode, RTM Streamlined: Setup to Insights, we’re cutting through the noise of the 2026 CMS updates. We’ll show you how easy it is to start enabling RTM in your organization with a live product demonstration and potentially unlock up to $25,000 in "found" annual revenue per clinician by capturing the work your team is already doing.

  • When: Tuesday, May 5th at 3pm EST
  • The goal: Give you a "plug-and-play" toolkit to get your clinicians on board and your practice growing.

Register: View the registration page here

EDUCATE—PODCASTS

Looking for quick, practical insights you can apply right away? These latest Medbridge podcast episodes explore remote therapeutic monitoring (RTM), neurodiversity, and performance-based rehab across settings—including our brand new Connected Digital Health Podcast, featuring real-world perspectives on hybrid and digital care.

Connected Digital Health (PT, OT) - New!

Innovative Aging (OT, PT, SLP, RN)

Pediatric Pioneers (OT, PT, SLP)

Speech Scope (SLP)

Neuro Navigators (PT, OT)

Rehab and Performance Lab (PT, AT)

COMPLIANCE

Quarterly Catalog Updates

We continuously review and update our compliance catalog to refresh quiz and scenario questions, update references and resources, and ensure all language reflects current regulatory information, including minor regulatory language changes. Routine course updates do not include substantive content changes (such as major regulatory updates), so admins can be confident that learners receive the same core information regardless of when they complete a course.

Courses reviewed and updated during Q1:

Compliance Course Modernization

We’re giving your most-utilized compliance courses a refreshed design and improved accessibility, without changing the content you rely on. To close out Q1, we modernized our top compliance courses to deliver a better experience for both learners and admins.

These updates transition high-utilization courses from the legacy format into the refreshed style introduced after our 2024 rebrand, while improving alignment with Web Content Accessibility Guidelines (WCAG). This modernization is strictly a design and accessibility upgrade. The course content remains substantively unchanged. Admins can be confident that every learner, whether completing the legacy or updated version, receives the same essential compliance information.

Courses updated and modernized during Q1 (publishing soon):

  • Fraud, Waste, and Abuse Prevention for Clinical Staff
  • Emergency Preparedness in Hospice
  • General Compliance Training for Healthcare Staff
  • Quality Assurance and Performance Improvement (QAPI) in Hospice
  • Preventing and Reporting Elder Abuse
  • Ethics in Healthcare
  • Emergency Preparedness in Home Health
  • OSHA: Worker Safety in Home Health and Hospice
  • Philosophy of Hospice Care
  • HIPAA: Patient Privacy and Information Security in Home Health and Hospice
  • Preventing Incidents and Adverse Events in Home Health and Hospice

To view more details on how we maintain our compliance catalog, review the help center article.

Note on compliance updates: Students who have not previously started a compliance course will automatically receive the most recent version. To ensure all employees complete the newest version (including those who have already started or completed a prior version), admins will need to delete and re-add the course to any knowledge tracks with the “Retake Required” option selected.

Coming Soon

CARE

Your Episodes Dashboard

The upcoming Your Episodes Dashboard gives clinicians a clear, personalized view of their key metrics, providing visibility into the same data their organizations monitor. Designed to turn insights into action, this dashboard helps clinicians understand engagement, sharing, and activation trends across their patients so they can track progress, improve patient experiences, and get the most out of Medbridge.

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