Patient-Reported Outcomes (PROs), also called Outcomes, give clinical leaders an aggregated view of how patients are progressing across your organization. Instead of opening one record at a time, you can track completion rates, improvement thresholds, and month-over-month trends across every clinic, clinician, and treatment category, then turn that data into program decisions.
Use this guide as your roadmap to plan a rollout, launch it with clear targets, and monitor performance from the dashboard. Each part links to a help center article or a downloadable resource. Set aside about 30 minutes to work through all four.
Part 1: Build the Foundation (15 minutes)
Before you launch, get clear on why Outcomes matter at every level of your organization and what success looks like in numbers. These two articles give you the case to build internal support and the targets to aim for.
- [Read, 3 minutes] Why should I measure Patient-Reported Outcomes? The value of Outcomes at four levels (patient, clinician, department, organization) so you can make the case to any audience in terms that matter to them.
- [Read, 4 minutes] What does a healthy Outcomes program look like? The three metrics that define a program (assignment, completion, and improvement) and the targets to aim for in Year 1 and beyond.
- [Reference, 8 minutes] Outcomes Strategy and Foundations Guide (PDF) The all-in-one deck that brings the framework, the case, the metrics, and the rollout together. Useful for an onboarding kickoff or a leadership presentation.
The metrics to aim for
A healthy program targets a high assignment rate, a strong completion rate with at least two captures per patient, and a tracked improvement rate. The healthy-program article explains how each one is defined and why it matters.
Part 2: Plan Your Rollout (4 minutes)
A phased rollout beats flipping a switch organization-wide. Sequencing the launch lets you build clinician habits, confirm completion rates, and address gaps before you scale.
- [Read, 4 minutes] How should I roll out Outcomes in my organization? Walks through the four-phase rollout timeline and the Clinician-Led model your teams will use. This is currently the supported model, so plan around clinicians assigning and communicating Outcomes at the point of care.
Tip
Set your assignment and completion targets before launch and share them with clinicians up front. A clear, visible goal does more for completion rates than after-the-fact reminders.
Part 3: Monitor Performance (10 minutes)
Once Outcomes are flowing, the dashboard is where you spend your time. It gives you the population view: completion rates, improvement trends, and side-by-side comparison across clinics and clinicians.
- [Read, 4 minutes] How can I use the Outcomes Analytics dashboard to track PRO progress? Orients you to the dashboard and how to read PRO performance across your panel.
- [Read, 4 minutes] How do I view my organization's Pathways outcomes? Covers the Organization Dashboard for Admin and Manager roles, including the MSK, Fall Prevention, Pelvic UI, and RTM outcome views, and how to filter by clinician and clinic.
- [Reference, 2 minutes] Outcomes Analytics Dashboard Job Aid (PDF) A printable companion for navigation and interpretation, including the decision matrix that pairs each dashboard signal with its likely cause and a recommended first action.
Part 4: Drive Improvement (6 minutes)
The dashboard is only useful if it changes what you do. Reading a signal correctly, then acting on it, is what separates a reporting tool from a quality program.
- [Read, 4 minutes] How do I act on what the Outcomes dashboard shows? A decision matrix that pairs each common dashboard signal (a low completion rate, a flat improvement trend, wide variation between clinics) with its likely cause and a recommended first action, plus a repeatable monthly review routine.
- [Reference, 2 minutes] Outcomes Analytics Dashboard Job Aid (PDF) The printable companion, with the same matrix plus navigation and filtering guidance.
Note
A flat improvement trend is not always a clinical plateau. Cross-reference completion and engagement first, since low participation can look like no progress on the dashboard.
Summary Checklist for Clinical Leaders
- Set your program targets for assignment, completion, and improvement, using the healthy-program article as your reference.
- Choose a phased rollout starting point rather than launching organization-wide at once, and share the targets with clinicians before go-live.
- Schedule a recurring dashboard review so monitoring becomes a habit, not a quarterly scramble.
- Pick one signal to act on this month. Use the decision matrix to move from a number on the dashboard to a concrete next step.
Looking for every Outcomes resource in one place?
The resource hub gathers the guides, job aids, and patient materials referenced throughout this guide.