Outcomes Quick Start Guide - Clinicians

Patient-Reported Outcomes (PROs), also called Outcomes, are short, validated questionnaires that measure how your patient is feeling and functioning during their recovery. Assigning one to an episode gives you a baseline and a recurring measure of progress that lives right alongside adherence and program feedback in the patient record.

Use this guide as your roadmap to understand what PROs are, assign your first one, and review and act on the results. Each part links to a short help center article. Set aside about 20 minutes to work through all four.

Part 1: Understand the Fundamentals (5 minutes)

Before you assign your first Outcome, it helps to know which measures are available and what the patient will experience once you do.

• [Read, 3 minutes] What Patient-Reported Outcomes are available in Medbridge HEP and Pathway programs? Covers the validated measures you can choose from and which conditions they fit, so you can match the right PRO to each patient.
• [Read, 2 minutes] What do patients experience when I assign them an Outcome? Shows the patient side: how they are notified, the check-in survey cadence, and the controls they have. Knowing this lets you set expectations during the visit.

Part 2: Assign an Outcome (4 minutes)

Assigning a PRO takes about a minute. You set the measure on the episode, confirm the care team and treatment details so results route correctly, and save. The first assessment goes out with the patient's next scheduled communication.

• [Read, 3 minutes] How do I assign a Patient-Reported Outcome (PRO)? A step-by-step walkthrough of selecting a measure on the episode and saving so assessments begin on cadence.
• [Patient Flyer, 1 minute] Working With Patient-Reported Outcomes: Patient Flyer. A two-page printable companion that helps patients understand the importance and expectations of completing their assigned Outcomes. Keep it at your workstation.

Part 3: Set Patient Expectations (4 minutes)

Completion rates rise when you tell the patient what is coming before they leave. A short, proactive framing at episode setup works better than waiting for questions later.

• [Read, 3 minutes]  How do I explain Patient-Reported Outcomes to my patients? A 30 second framing built on three topics (name it clinically, connect it to their care, preview the cadence), plus a sample script, variations for different patients, and the facts to share if they ask.
• [Download, 1 minute] Introducing a PRO to Your Patient Job Aid. A printable one-pager of the same framing to keep at your workstation.

Part 4: Review and Act on Results (6 minutes)

Most of your review happens in the patient record. The Outcomes card on the Overview tab shows the latest score and the trend across previous assessments. Read it alongside program feedback, the weekly check-in, and the adherence card, since a flat trend can reflect low engagement rather than a true plateau.

• [Read, 4 minutes] How can I monitor a patient between visits? Understand how the patient record gives you a detailed view of a single patient's engagement, exercise performance, pain ratings, and outcomes.
• [Job Aid, 2 minutes] Working With Patient-Reported Outcomes: Clinician Job Aid. The "Review Results in the Patient Record" page walks through the Outcomes card, program feedback, and the adherence cross-reference.

Summary Checklist for New Clinicians

1. Identify 2 to 3 patients this week whose condition fits an available PRO measure.
2. Assign the Outcome on the episode at creation when you can, so you capture a baseline.
3. Explain the check-in survey to the patient before they leave, using the framing in Part 3.
4. Schedule a few minutes each week to open the Outcomes card in the patient record and act on what the trend, feedback, and adherence are telling you.