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Introducing the Patient Help Center! Help patients get the most out of their MedBridge program by visiting support.medbridgego.com

Organization Management

For admins: Learn how to manage your organization with our training resources on subscription management, clinic management, and activity reporting.

Getting Started with Organization Management

  • Organization Summary Page
  • Adding and Removing Users and Subscriptions
  • Updating User and Clinic Information
  • Monitoring Utilization Analytics

Setting Up Your Organization

  • Understanding Hierarchy at Your MedBridge Organization
  • MedBridge Organization Setup Checklist
  • Hierarchy Subscription Tools FAQ
  • Implementation Frequently Asked Questions (FAQ)

User and Subscription Management

  • How do I add users and assign, change, or remove subscriptions?
  • How do I assign a user a role and grant them admin access?
  • How do I purchase an additional subscription for a user?
  • How do I add a user to a clinic?
  • How do I re-assign a subscription to a different user?

See all 9 articles

Managing Your Organization

  • How do I manage my organization's MedBridge account?
  • How do I monitor my staff's utilization of MedBridge?
  • How do I resend an activation email?
  • How do I change a user's status from Active to On Leave?
  • How to run reports for removed users

Organization HEP Setup

  • How to Upload your Practice's Logo
  • How to change the HEP logo for my clinic or organization
  • How to Customize your NPS® Categories
  • What is NPS® and how do I use it at my organization?

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