Complaints can be registered by contacting our Support team via the methods listed here.
- Complaints or issues are reviewed by the Customer Support Team and will receive a response as soon as possible.
- If the issue requires investigation by our Engineering team, it will be escalated to their attention for review.
- Technical issues are prioritized for resolution by our Product team based on severity and impact. A specific timeline for resolution may not always be possible.
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Complaints are addressed and necessary updates are made to the best of our ability as soon as possible. Examples:
- A user is unsatisfied with a course and contacts Support.
- Support registers the complaint and passes on the feedback to the appropriate team.
- The teams do an internal assessment, initiate discussions with the instructor regarding the complaint, and use any resources available to ensure that the complaint is adequately addressed and the issue does not continue.
Medbridge Complaint Resolution Policy
Medbridge Education recognizes an individual’s right to make a complaint about the company operations or services where that individual’s interests appear to have been adversely and unjustifiably impacted by such conduct. Medbridge institutes an organizational structure that responds to such complaints in an open and constructive manner, and in accordance with principles of procedural fairness. Medbridge is committed to the maintenance and improvement of a system of complaints management which facilitates good administration and a safe and cooperative environment for work and learning. The objective of the complaints process is to provide administrative procedures by which complaints can be resolved expeditiously, via the best applicable means, and at the local level where possible. The objective of a resolution under the complaints process is to assure a fair process, but not necessarily a specific outcome. The effectiveness of this policy relies upon the cooperation of all parties to a complaint.