Pathways is Medbridge's new provider-driven digital MSK care platform. Learn more about Medbridge Pathways and request a demo.
As your organization starts utilizing Medbridge's Pathways, you'll want to track your staff's use of the tool. This can help you identify power users and users who may need more support.
In this article, we'll show you how to review Pathways utilization using Pathway Analytics.
Note: You must have an admin or manager role at the practice level in order to access this dashboard. Learn more about roles and organization hierarchy.
Navigating to Pathway Analytics
To get started, log into your Medbridge account. From the navigation bar, select My Practice, then Pathway Analytics.
Within Pathways Analytics, you can choose between three tabs to open different dashboards: KPIs, Insights, and Engagement. Pathway Analytics will open automatically on the KPIs dashboard.
Each dashboard page has a Filter button at the top right corner to adjust the data on the page, such as filtering by clinicians or pathways. An indicator dot will appear on the Filter button when a filter is active. To remove filters, refresh your browser. You can also hover on specific points in graphs to view details about that time period.
Select Data Definitions at any time to view a list of your data metrics and their meanings. When you're ready, you can navigate back to your dashboard by selecting one of the dashboard tabs.
From either the Insights or Engagement tabs, you can also select Export to download a PDF or CSV file of selected graph data.
KPIs Dashboard
This KPI (Key Performance Indicator) dashboard is a way for you to monitor your organization’s adoption and utilization of Pathways over time. In other words, are you adopting Pathways successfully, and are you improving over time with adoption?
From the KPIs dashboard, you’ll see a summary of the invites your staff have sent from both the current month and the previous month.
The numbers under This month indicate your current totals for the number of invites sent and the number of clinicians who sent invitations.
The numbers under Last month allow you to see not only your previous month’s stats but also how they compare to months before. The percentage indicator will show more recent trends (comparing the past two months), while the chart will show up to six previous months of information to allow for more easily spotting recent trends.
While additional information and insights can be found in your other dashboards, this allows for an easy snapshot of your organization’s Pathways performance.
Insights Dashboard
In the Insights dashboard, you can review invite and enrollment trends and track clinician performance in order to determine best practices by individual clinicians.
The Invites and enrollments graph shows the invites sent and how many converted to enrollments each month, occurring over the calendar year. Ideally, you’d see these lines trending in the same direction, if not matched, indicating that patient enrollment is successfully occurring for every invite sent by a clinician.
It's also important to note that enrollments are logged under the month an invite was sent. For example, if an invitation was sent on September 30th, but the patient enrolled through that invite on October 1st, the enrollment will appear under September's enrollment total.
The Clinicians sent invite graph will show the number of clinicians that have submitted invites each month. The Average invites per clinician graph will look at those clinicians who have submitted invites and show the average number of invites sent per clinician. These graphs can be helpful for comparing against specific organizational goals, such as confirming if all clinicians are inviting or if clinicians are sending invites at the expected overall rate.
The Clinician leaderboards, showing Invite leaders and Enrollment leaders, identify the top 5 clinicians in your overall organization with the highest patient invite and patient enrollment totals. Typically, organizations want to see the same individuals in both charts. This indicates that patients are successfully enrolling in a program after being invited.
In the Clinician detail chart, you can review specific metrics for each clinician individually. This includes Invites sent, patients enrolled, activation percentage, and how each invite was shared (text, email, or QR code).
Viewing enrollments by sharing method allows you to see which method is most successful and effective for your patient base. For many organizations, Medbridge recommends a text-first approach as a best practice since research shows that text enrollment consistently yields the highest enrollment and engagement rates. However, this may vary based on your patient demographics.
Please note: This data should be compared with your organization’s unique goals for patient enrollment. Your organization may set utilization goals for a specific condition or circumstance criteria, for example, and then compare the numbers seen in this dashboard against the forecast for the number of patients you expected to meet those criteria.
You may also want to examine how different numbers may be affected by processes and internal training. For example, high enrollment numbers are usually the result of clear and appropriate patient onboarding, including setting expectations and appropriately educating patients. Lower enrollment numbers may indicate that more attention could be given to patient onboarding.
Engagement Dashboard
From the Engagement dashboard, you can see how patients in your organization are progressing through their Pathways. This can be helpful when planning for outreach and evaluating case management strategies.
Enrollments and Activity
The Enrollments graph shows the number of patients enrolled in the calendar year so far, including a graph demonstrating the number of patients enrolled each month.
The Average active days first 30 graph focuses on the average number of days that patients were active during the first 30 days of their enrollment. To be considered active, the patient did one of the following activities: a weekly check-in assessment, viewed an education story or video, or logged exercises. It does not include PROMIS assessments. For more detailed information about the specific activities they have logged, clinicians can view the clinical dashboard by accessing the patient record.
These two sections can help provide a basic view of patient engagement, which can be used to measure how successful your patient outreach and interventions have been within your patient population. Lower levels of enrollment and activity may indicate that patients need more support or education on utilizing their pathway.
Completion and NPS
The Completion rates graph shows the percentage of enrolled patients who have completed Phase 1 of their pathway and the percentage of those who have completed the entire pathway.
Phase 1 is critical for patients: the first few weeks are where habits start to form. Building accountability and value within this phase can help ensure that patients persist through their pathway and can lead to cumulative success in the remaining phases. Tracking these metrics can give you valuable insight into how successful your Phase 1 implementation is with your patients.
The NPS (Net Promoter Score) graph shows the results of patient satisfaction surveys that patients receive as a part of their final assessment. This data will change over time as more responses are received and will indicate patient satisfaction with the overall Pathways experience. By combining this information with direct feedback, you can more easily adjust your Pathways strategies to meet your goals and maintain high patient satisfaction.