How do I cancel my Medbridge subscription? Will it be automatically renewed?

In most instances, the subscription will automatically renew on the renewal date, one year after subscribing to Medbridge.* Automatically renewing ensures that you never lose access and can continue to take courses and care for patients without interruption. 

You have the option to cancel your subscription or disable the auto-renewal feature at any time. Upon cancellation, you will retain access to Medbridge until your scheduled renewal date, at which point your subscription will be automatically terminated. Please be advised that, in accordance with our terms of service, canceling your subscription does not entitle you to a refund.

In this article, we’ll show you how to cancel your subscription if you’re an individual, or if you purchased a group subscription for your organization through our website.  

Canceling an Individual Subscription

If you do wish to cancel your subscription, or disable automatic renewal, simply log in to your account, click the Subscription tab, and press Turn off automatic renewal. Your subscription will be active until the expiration date.

Note: the pricing in the screenshot above may not reflect your pricing. 

If you’d like to edit your payment method, you can also do this in the Subscription tab.

Canceling a Group Subscription

Note: This information only applies if you purchased your subscription through our website. If you purchased your subscription through a member of our Sales team, your subscription does not renew automatically. Contact your Account Manager to make changes to your subscription. 

If you’d like to cancel or disable automatic renewal for your group subscription, head to your Billing page.

1. Login to Medbridge. Open the My Practice menu and select Org Management. 
2. From the Org Management menu, select Billing.
3. When you select Billing, you’ll be redirected to Stripe where you can update your billing information. From here, if you’d like to cancel your subscription, select Cancel plan in the upper right corner.

If you change your mind and would like to continue your subscription, you can follow these same steps to visit your Billing page. If you canceled your subscription, instead of seeing a Cancel button, you’ll see a Renew button. Select this button, confirm your billing information is accurate, and your Medbridge subscription will continue without interruption.

Still need assistance? Please contact our support team.