Yes, in most cases, your subscription will automatically renew on your renewal date, one year after you subscribed to MedBridge.* Automatically renewing ensures that you and your organization never lose access and can continue to take courses and care for patients without interruption.
You can cancel your subscription, or disable auto-renew, at any time through your account page. When you cancel, you’ll maintain your MedBridge access through your would-be renewal date, and your subscription will be canceled automatically on that date. Per our terms of service, canceling your subscription does not entitle you to a refund.
In this article, we’ll show you how to cancel your subscription if you’re an individual, or if you purchased a group subscription for your organization through our website.
*If you purchased a group subscription through a member of our Sales team, your subscription will not automatically renew. Contact your Account Manager if you’d like to make changes to your subscription.
Canceling an Individual Subscription
If you do wish to cancel your subscription, or disable automatic renewal, simply log in to your account, click on the “Subscription” tab, and press “Turn off automatic renewal”. Your subscription will be active until the expiry date.
Note: the pricing in the screenshot above may not reflect your pricing.
If you’d like to edit your payment method, you can also do this in the Subscription tab.
Canceling a Group Subscription
Note: This information only applies if you purchased your subscription through our website. If you purchased your subscription through a member of our Sales team, your subscription does not renew automatically. Contact your Account Manager to make changes to your subscription.
If you’d like to cancel or disable automatic renewal for your group subscription, head to your Billing page.
- Login to MedBridge. Open the My Practice menu and select Org Management.
- From the Org Management menu, select Billing.
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When you select Billing, you’ll be redirected to Stripe where you can update your billing information. From here, if you’d like to cancel your subscription, select Cancel plan in the upper right corner.
If you change your mind and would like to continue your subscription, you can follow these same steps to visit your Billing page. If you canceled your subscription, instead of seeing a Cancel button, you’ll see a Renew button. Select this button, confirm your billing information is accurate, and your MedBridge subscription will continue without interruption.
Still need assistance? Please contact our support team.