Encouraging patients to adhere to their home program is a challenging task for any clinician. If a patient meets any roadblocks when they try to access their program, it can prevent them from ever accessing their program, which can delay their rehab progress.
Fortunately, MedBridge has a variety of ways to help your patients access their program. In this article, we'll share a few tips for helping patients access their program.
- Share the program electronically. When you share your patient's program in an email or text message, they are 9 times more likely to log in to the MedBridge GO app or Patient Portal. Taking the step to share a program electronically instead of with a paper printout can make it easier for your patients to access their program.
- Share the program in multiple ways. You can also share a program in multiple ways in just a few clicks. Rather than just relying on a single email, you can email, text, and print the program to maximize the likelihood that your patient will log in.
- Send patients a link to the Help Center. We've built a Patient Help Center specifically designed to help patients overcome program access challenges when they get home. Send them a link to the Patient Help Center at support.medbridgego.com to help them overcome challenges when they get home.
- Ensure your patients have the correct Patient Portal URL. If you or your organization has uploaded a custom logo or custom subdomain, your patients won't access the patient portal via www.medbridgego.com. Instead, your patient portal will be formatted as something like your-clinic-name.medbridgego.com. If your patients report that they cannot access their program at www.medbridgego.com, check with your organization to see if you're using a custom URL.
Your patient entered their access code incorrectly. The unique 8-digit access code is the key to getting your patient access to their program. Unfortunately, if your patient enters one of those digits incorrectly, they won't be able to access their program. If your patient can't access their program, start by double-checking the access code. You can find this on the patient profile, but we recommend documenting the access code within your EMR to make sure you always have the patient's code.
- Tip: If you share a program via a text message or email, the access code will auto-populate when the patient taps the link on their mobile device, preventing them from incorrectly entering the code.
If your patient still has trouble accessing their program, don't hesitate to reach out to our Support team.