If your organization has integrated your EMR or enabled Single Sign-On with Medbridge, our Support team can assist you whenever you need to add new users to your Medbridge account. Please follow these steps to submit a support request and get your users added to Medbridge.
Note: this process must be completed by someone with the Org Admin role within Medbridge.
- Start by signing in to your Medbridge account.
- Hover over My Practice in the upper-right corner and select People from the drop-down menu.
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Click the Download current roster button. This will download a CSV file titled “Organization_Roster.csv”. This document contains the details of everyone currently in your Medbridge system. Save this file in a location you can easily access.
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Open the “Organization_Roster.csv” file in a spreadsheet editor such as Microsoft Excel. Across the top of the document, you’ll see columns for user information such as first name, last name, and email. If your organization has any custom fields, you’ll see a column for each of those fields as well.
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Add an additional column on the right side of the document called "EMR ID" if your organization has integrated Medbridge into your EMR. Add a column called "SSO ID" if your organization uses a Single Sign-On (SSO) login flow
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Scroll to the bottom of the document and enter in the details for any new users you need to add. Create a new row for each new user and ensure each column is filled in. Enter the user’s Epic ID or SSO ID in the rightmost column.
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Save the spreadsheet and send as an email attachment to admin.support@medbridge.com with the Subject Line: "Adding Users w/ Vendor Tokens".
Upon receiving your request, a member of our Support team will reach out shortly to update you on your request status. If additional subscriptions need to be purchased in order to add these users, Admin Support will loop in your dedicated Account Manager.
If you have any questions about this process or other aspects of your organization, contact our Support team.