How do I add users and assign, change, or remove subscriptions?

If you're a MedBridge Administrator, it's easy to add and remove users. This article will walk you through everything you need to do to manage subscriptions and users at your organization. Use the links below to jump to the section you need.

• Adding a New User and Assigning a Subscription
• Assigning a Subscription to an Existing User
• Changing a User's Subscription Type
• Removing a User's Subscription

Adding a New User and Assigning a Subscription

1. Go to the Organization Summary page. Hover over My Practice and select Org Management. 
2. Click on "Add User."
3. Enter the user's email, name, and other info.
4. Assign the user to a clinic, then click continue.
5. Review and confirm the user's details, then click continue. 
6. An account for the user has been created, but they will not automatically be assigned a subscription. To assign a subscription, select "Assign Subscription."
7. Choose a subscription type. Learn more about Subscription Types. 
8. Click "Assign."

Your new user will receive an activation email when they have been assigned a subscription. When they click the activation link in that email, they can create their account and start using MedBridge. 

Watch a video walkthrough of this process.

Assigning a Subscription to an Existing User

If you need to assign a subscription to an existing MedBridge user, you can do so from the Organization Summary page. 

1. Hover over My Practice and select Org Management. 
2. Select "Assign Subscription."
3. Search for the user's name and select it from the list. 
4. Select "Assign Subscription."
5. Choose a subscription type. Learn more about Subscription Types. 
6. Click "Assign."

Your new user will receive an activation email when they have been assigned a subscription. When they click the activation link in that email, they can create their account and start using MedBridge. 

Changing a User's Subscription Type

If you need to change the type of subscription a user has, you can do so from the People page. 

1. Hover over My Practice and select People. 
2. Search for and select the user's name.
3. Select "Edit" under "Subscription Manager."
4. Select "Replace Subscription" and choose a new subscription type. Learn more about Subscription Types. 
5. Click "Assign."

Removing a User's Subscription

If a user no longer needs access to MedBridge, you can remove their subscription.

1. Go to the "People" page. Hover over My Practice and select People. 
2. Search for and select the user's name.
3. Select "Edit" under "Subscription Manager."
4. Select "Remove Subscription," then click "Unassign."

If you need to completely remove this user from MedBridge, select Remove User. You’ll be prompted to confirm this decision on the user’s profile page. Note that if the user has access to the Home Exercise Program, any custom content the user is sharing with the organization will no longer be accessible to users.

By following these steps, you can easily manage your MedBridge subscriptions and users. If you have any questions, contact admin support for help.