Video Transcript
With the Medbridge RTM solution, your patient’s activity is tracked between visits. You can review that activity and provide treatment remotely, helping them reach their goals faster.
Engagement and treatment is the second step in the RTM process, and in this video, we’ll review how to see your patient’s activity and how to provide treatment and support based on that activity.
To review patient activity and identify patients you may want to provide treatment to, navigate to the Home Exercise builder and select RTM reporting.
Then select Engagement. Within this dashboard, you’ll be able to see a summary of all patient activity so you can determine who needs treatment from you.
As you scroll down the page, you’ll see all your patients in rows. In the columns, you can see the last time they’ve logged in, if they’ve sent any messages, and more. On the right side of the table, you can see how many days of activity they have recorded, which helps you determine if they are on track to meet the billing milestones for the device supply codes, 98976 and 98977.
When you’re checking this page, we recommend starting by identifying patients who are not engaging. To do this, set the engagement risk filter to “At Risk” and “Critical”. This shows you patients who may not hit the milestones needed for 98976 and 98977 within their 30-day interval. To help get them back on track, consider reaching out to those patients by selecting their name, and then selecting a profile. This takes you to their profile where you can send them a quick message to re-engage them.
From the patient profile, you can see all activity your patient has logged as well as a summary of their adherence activity. You can also see survey results, messages, and any reported pain or difficulty. Based on the information you gain here, you can update the patient’s home program or just use that information the next time you connect with your patient.
Whether you message a patient or review their activity, the time you spend here counts as Treatment Activity. You can log that activity in Medbridge to help you track and bill for the Treatment codes, 98980 and 98981.
To log activity, select “RTM Activity” and you’ll see a summary of all activity you’ve performed with this patient. Click “Log New” to record your treatment time. Select the specific activity type, the date, and enter the duration in minutes. You can optionally add a note about which activities you performed. When you’re done, press “log activity.” This information will be stored within Medbridge so you can easily generate a summary of patient and provider activity when you’re ready to bill for RTM.
Back on the engagement dashboard, once you’ve reached out to your at risk patients, you can identify patients with activity to review. If that patient login date is recent, they may have new activity for you to review. Click the patient’s name and select “patient profile” to review that activity.
To see if you are on track to hit the billing milestones for 98980, select “treatment.” The graph at the top of the page shows how many treatment minutes each patient has, and if an interactive communication has been logged. Clicking a bar in this graph will filter the list of patients below. You can use this to identify patients who are close to hitting a billing milestone.
For example, if you would like to identify patients who are close to hitting the milestone for 98980, you can select the yellow bar next to 1-19, no phone/TH. The table below will filter to any patients that have not yet reached 20 minutes of activity and have not had an interactive communication. From there, you can select the patient’s name, select the profile, and contact them to meet the interactive communication requirement.
Taking the time to review patient activity and treat them remotely can strengthen your relationship with your patients and help them reach their goals, so you should visit these dashboards as often as you can. Consider carving out 15 minutes at the beginning or end of each day, or reviewing this dashboard during a cancellation.
Thank you for reviewing this video, for more resources visit the Medbridge Help Center.