Reviewing Patient Enrollment Activity

As we mentioned in the previous video, the first step in the RTM process is to onboard and enroll your patients. In order for them to complete that process, they need to login to the Medbridge Go app or the Patient Portal on their web browser.

In this video, we’ll look at how you can monitor your patients to determine when they’ve logged in and completed their enrollment process.

When you log into Medbridge and navigate to the Home Exercise Program builder, you’re going to be first presented with a list of patients. But when you’re performing RTM, you probably want to look at all your RTM patients specifically and determine who needs you to take action. To do that, you’re going to click on RTM Reporting.

This reporting dashboard is broken down into different tabs, as you’ll see at the top of the screen. Each tab correlates to one of the three steps in the RTM process.

At the top of each tab, you’ll be able to filter to look at your patients specifically, or all RTM patients, including those who are being treated by your colleagues. You can now also filter to a specific clinic, region, and more.

Let’s start with the enrollment tab. This dashboard helps you determine if patients are on track to hit billing milestones for CPT Code 98975.

At the top of the page, a graph will show a summary of all your patients who have been enrolled in RTM in the last four weeks. Each week may have up to three bars in its graph. These bars show the number of patients who have:

1. 1. Not activated (yellow)
   2. Activated but onboarding has not been documented (light blue)
   3. Activated and completed onboarding (dark blue)

In order for patients to be eligible for 98975, all patients need to be activated and onboarded (represented by the dark blue graph). Your goal is always to have the dark blue bar be the tallest graph.

Scrolling down the page, you can see more details about each of the individual patients. Each patient has their own row with a number of data points represented in columns. There are a few columns you should focus on.

Patient Activated: If a patient has an “N” in this field, they have not yet logged into Medbridge. If a patient has not activated, consider calling that patient, re-sharing their program, or discussing activation in their next visit to determine if they had any difficulty logging in.

The next column is Patient Onboarded. If a patient has an “N” in this field, that means their onboarding was not logged and documented in the Medbridge RTM Activity log.
If a patient has not been onboarded, make sure to talk with them about their Medbridge program during your next call or their next in-person visit.

If the patient has been onboarded but that activity was not logged, make sure to log it in the patient profile.

The final data point you need to look at is if the patient has been monitored for 16 days. There are two data points you can use to assess this. Check with your organization to determine which data point you should use for each code (98975, 98976, and 98977).

Patient Access Days: This column shows how many days the patient has been monitored (i.e. how many days it’s been since they first logged in).

Patient Activity Days: This column shows how many days the patient has recorded activity (i.e. logged exercise activity, sent a message, etc.)

Once the column your org is using shows 16 days, if activation and onboarded both have a “Y,” this patient may be eligible to be billed for CPT Code 98975.

If you’ve identified a patient you need more information about, such as a patient who has not yet activated, you can click on their name and then select their Patient Profile. This will take you to the patient’s profile, where you can review their activity, send a message, or give them a call. This type of outreach builds a stronger relationship with your patients and helps them reach their goals.

Thank you for reviewing this video, for more resources visit the Medbridge Help Center.